Shipping policy

Last updated: September 26, 2026

We ship to the United States and Canada.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

Shipping rates and delivery times

Shipping is free on all orders to the United States and Canada, unless a different rate is shown at checkout.

Estimated delivery time after processing: 7–15 business days to the United States and Canada. Our products ship from our fulfillment partner's international warehouse, so delivery times are estimates and are not guaranteed. Remote areas (for example Alaska, Hawaii, U.S. territories, P.O. boxes, and northern or rural Canada) may take longer.

Order tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking may take 2–5 business days to show movement. If you have not received tracking within 5 business days of your order, contact us at contactneckglo@gmail.com.

Shipping delays

If we cannot ship your order within the time stated, we will notify you by email, give you a revised shipping date, and offer you the option to cancel your order for a full refund.

Customs, duties and taxes

Applicable sales taxes (U.S. state sales tax, Canadian GST/HST/QST/PST) are calculated and shown at checkout. Depending on your location, customs authorities may charge import duties or fees on international shipments. Unless stated otherwise at checkout, any such charges are the responsibility of the customer. If you have questions before ordering, please contact us.

Address accuracy

Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible — we can update the address only before the order ships.

Lost, stolen or damaged packages

If your tracking shows "delivered" but you have not received your package, please check with neighbours and your local post office, then contact us within 7 days. If your order arrives damaged, email us within 7 days of delivery with photos of the package and product so we can send a replacement or issue a refund. If a package is confirmed lost in transit, we will reship your order or refund you.

Cancellations

You can cancel your order free of charge before it has shipped by emailing us. Once shipped, our Refund & Return Policy applies.

Contact

Questions about shipping? Email contactneckglo@gmail.com.