FAQ

How do I use NeckGlo™?

Apply it on clean skin, ideally with your usual serum or moisturizer. Gently glide the device upward along your neck, jawline and face for 5–10 minutes a day.

What do the LED colors do?

NeckGlo™ offers several LED light modes that you can choose from to personalize your routine and make it more relaxing.

How often can I use it?

Once a day, for 5–10 minutes, is ideal as part of your daily skincare routine.

Is it suitable for everyone?

NeckGlo™ is a cosmetic beauty device, not a medical device. If you are pregnant, have a pacemaker or other implanted electronic device, epilepsy, a skin condition, or any health concern, please consult your doctor before use. Do not use on broken or irritated skin, and avoid the eye area.

How do I charge it?

NeckGlo™ is rechargeable via the included USB cable. Charge it fully before first use.

How long does shipping take?

See our Shipping page for processing and delivery times.

Can I return it?

Yes — see our Returns & Refunds policy for details.

Still have a question?

Send us a message through our contact page and we'll get back to you.