Refund policy

Last updated: September 26, 2026

30-day returns

You have 30 days from the date you receive your order to request a return, for any reason.

To be eligible, the item must be unused, in the same condition you received it, with all accessories and in its original packaging, together with your order number or proof of purchase. For hygiene reasons, devices that show signs of use can only be returned if they are defective (see "Defective, damaged or wrong items" below).

How to start a return

1. Email us at contactneckglo@gmail.com with your order number and the reason for your return.
2. We will reply within 2 business days with the return address and instructions.
3. Ship the item back using a trackable shipping method.

Items sent back without first contacting us cannot be accepted.

Return shipping costs

Return shipping is paid by the customer, unless the item is defective, damaged or not what you ordered — in that case, we cover the cost.

Defective, damaged or wrong items

Please inspect your order upon delivery. If your item arrives damaged, does not work, or is not what you ordered, email us within 7 days of delivery with photos or a short video. We will send you a free replacement or a full refund, at your choice. If a defect appears later, contact us — we will always handle manufacturing defects in accordance with the law.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post the refund. If you have not received it 15 business days after approval, contact us.

Cancellations

You can cancel your order free of charge at any time before it ships by emailing us. Once it has shipped, the return process above applies.

Exchanges

The fastest way to get a different colour is to return your item and place a new order.

Non-returnable items

Gift cards cannot be returned or refunded.

Your legal rights (Canada and the United States)

This policy is in addition to, and does not limit, the rights you have under the consumer protection laws of your province, territory or state. In particular, customers in Québec benefit from the legal warranty of quality provided by the Consumer Protection Act and the Civil Code of Québec, and U.S. customers benefit from any implied warranties that cannot be excluded under state law.

Contact

Questions about returns? Email contactneckglo@gmail.com.